| Articles » A Step-by-Step Approach to Business Process Management |
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A Step-by-Step Approach to Business Process Management |
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| Organizations need Business Process Management techniques to improve
all work processes. A work process, also known as a business process,
is a set of tasks and activities driven by one or more inputs, at
least some of which, represent customer requirements that result in
one or more outputs, which meet the customer requirements. There are
7 steps or stages to business process management and they are: |
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| Stage 1: Evaluation |
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- Determine the process for improvement.
- Form the Process Management team.
- Define the roles & responsibilities of the team members.
- Identify process goal, objectives and expected outcomes.
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| Stage 2: Identify The Stakeholder |
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- Identify all stakeholders impacted by the process.
- Identify stakeholder requirements from the process.
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| Stage 3: Describe the Current Process |
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- Define the current performance of the process.
- Flowchart the current process.
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| Stage 4: Measure the Process |
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- Measure the current performance of the process.
- Identify qualitative and quantitative measures.
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| Stage 5: Identify Blockages and Barriers |
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- Identify the blockages and barriers preventing you from immediately
realizing your goal.
- Apply a problem solving technique to identify all possible
blockages and barriers that may be preventing you from realizing
the customer requirements.
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| Stage 6: Root Cause Analysis |
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- Delve into the source of every identified blockage.
- Explore the causes of every identified barrier.
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| Stage 7: Develop Solutions and the Implementation Plan |
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- Develop solutions.
- Prioritize solutions.
- Describe the new process:
- Identify the impact on internal and external customers.
- Re-organize the structure according to plan.
- Pilot the new process.
- Measure the new process capabilities.
- Develop a detailed implementation strategy to ensure that the
solutions can be successfully realized.
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| About the Author |
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| As President and CEO of Business Improvement Architects, Michael works with executives and senior managers around the world to help them improve operational effectiveness through strategic planning, leadership development, project management and quality management. He has been instrumental in helping his clients reduce waste and increase efficiencies and profits with his clear processes and quality approach. |
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| For more information about this article, please contact
bia™ at info@bia.ca. |
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| Michael Stanleigh is author of the global report: “2010 PMO Global Study: How a Project Management Office Can Improve Organizational Effectiveness”. |
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| © Business Improvement Architects |
