| About bia™ » Client Successes |
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Client Successes |
| Client successes are what drive our business growth. We partner with our clients to make a difference and exceed their expectations. You may also want to view our extensive client list. |
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Research In Motion |
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Business Improvement Architects (BIA) was brought in to train IT staff in the art and science of project management. Through the process, bia™ has been able to help RIM to reign in and refocus several high profile projects to help them move forward successfully. The result of the skilled knowledge-transfer from bia™ has positioned the IT department to be nearly self-sufficient in project management. Now other areas of RIM are demonstrating interest in working with bia™ to bring project management to other areas.
"Our relationship with Business Improvement Architects has been a wholly positive relationship and an experience which we unreservedly recommend to others."
Director of IT, Research In Motion
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Lafe Management Services Limited |
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This manufacturer of computer driver heads in China was looking for a competitive edge to gain revenue and recognized that project management could help them save time and money and improve the level of quality and customer satisfaction. bia™ was called in by the CEO to implement a training program for different levels in the organization in project management. This ensured that the management team, their direct reports and project managers had the shared knowledge to implement a project driven strategy. The strategy has proved highly effective for the organization, leading to acquisition of new multi-million dollar sales contracts.
"Business Improvement Architects has given us much help and guidance in our project management learning. All members of the LAFE team have a keen admiration for BIA."
CEO, Lafe Management Services Limited
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Ingersoll-Rand Company |
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bia™ worked with the IR-Security Technologies to develop and implement a customized Quality Management and Project Management Curriculum for project/process teams and leaders. Attendance, while not mandatory, has been enthusiastic with positive feedback about the direct applicability of the knowledge learned to the workplace.
"Over the years we have found great value in working with Business Improvement Architects because their programs have been highly effective. There have been a number of positive endeavors demonstrated by the participants including applying the project management process to an existing project in order to bring it back on track. Others have successfully7 applied the knowledge directly to a number of new projects."
Director of Manufacturing, Ingersoll-Rand Company
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Nike |
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Nike wanted to create more teamwork and improve overall communication between staff in an effort to capitalize on ideas and suggestions that were always being raised but rarely captured. They brought in bia™ to train and coach staff on a Critical Thinking Process. This led to a number of new ideas being generated and implemented that improved the organizations bottom-line. As well, staff began to use the process on their own, almost immediately, in order improve their own decision-making process.
"The Critical Thinking Process helped the teams to be more strategic in their thinking and improved their overall decision-making and communication effectiveness. Michael's energy and passion contributed to the overall positive results. We now have a lot of solid decisions to review which will help Nike to continue to be innovative."
Director, Operations and IT, Nike
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Large Pharmaceutical Company |
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Business Improvement Architects worked with this organization of 1200 employees to help create a Project/Process Management Office and implement lessons learned from a previously failed try. The result has been positive due to the bia™ implementation-based consulting process and because bia™ ensured that a solid foundation for change was in place before the implementation was done.
"Business Improvement Architects was instrumental in helping us turnaround a project that was in crisis and bring it back in control with their expert processes and measurement tools. They were able to effectively identify the root causes of our problem and then continued to work with us to implement the solution and provide tools to manage on a forward-going basis."
Chief Executive Officer
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Scotiabank |
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Facilitating leadership development through assessment, coaching, consulting and training, the Business Improvement Architect's (BIA) team worked with senior executive, mangers and staff to help them build leadership competencies. bia™ stayed with them throughout the process helping them to develop and implement their key strategies and implementation plan.
"Business Improvement Architects has been instrumental in helping us develop our leadership team. Through the implementation of their recommended processes and continuous guidance throughout, they have helped us build a team of successful leaders and together we have increased customer service, employee satisfaction metrics have increased and projects are implemented more efficiently. I recommend bia™ for their strategic perspective, on-going support and practical measurement tools."
Director, Commercial and Compliance Systems, Scotiabank
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PC Financial |
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PC Financial asked bia™ to develop training that was customized for them that used their tools, templates, processes and specific project case studies. We continue to track the usage of the information presented in the workshop and find that the participants have started to shift the culture of the organization to a more productive project environment.
"Business Improvement Architects has done an excellent job of creating a customized training program for PC Financial. Participants have provided highly positive feedback about the training program and the quality of the bia™ facilitators. As a result of this practical and effective training, we are realizing a more productive project environment and a more supportive project culture."
Director, Operations and New Initiatives, PC Financial
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TD Canada Trust |
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When Canada Trust wanted to improve some of their operational processes they asked Business Improvement Architects (BIA) to help them. bia™ provided training that helped their employees to be able to re-examine processes and eliminate or improve them.
"We have enjoyed positive results from your training program, 'Analyzing Business Processes'. Participants are using the tools and applying the principles in their workplace. They have already eliminated and improved some processes and are starting a root cause analysis. The practical application was especially helpful."
Director of Human Resources, TD Canada Trust
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American Society for Quality (ASQ) |
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Recognizing the importance of project management in ensuring the success of quality initiatives, ASQ asked bia™ to facilitate all Project Management training sessions as part of their on-going public and in-house programming. ASQ has continued to use Business Improvement Architects over the past 10 years for Project Management Training as well as training in Process Improvement, Strategic Quality Planning and Creating Visions and Strategies for Government Services. More recently, bia™ has developed webinars and virtual training courses for ASQ.
"bia™ is an organization that continually meets our high quality standards. They consistently rate highly in their delivery, class management, use of applicable and practical examples of concepts to the theory and ideas they are presenting and their knowledge of and experience with the subject matter they are teaching."
Program Designer, ASQ Learning Offerings,
American Society for Quality
"I literally walked into the class on day 1 with NO project management knowledge. The presentation, exercises and reference sheets have provided me with the confidence and tools needed to be a successful project manager. The most significant thing I learned was how to efficiently manage my time within projects (both small and large)."
Course participant, ASQ Conference
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Hudson Bay Company |
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Business Improvement Architects has worked with retailer Hudson Bay Company for many years in the areas of Critical Thinking, Impact and Influence, Process Management and Project Management.
"We have worked with Business Improvement Architects on previous occasions and they have always exceeded our expectations. They have demonstrated excellent responsiveness and management of expectations (always got back to you with an answer). It has been a pleasure to work with bia™ overall"
Director, PMO, Hudson Bay Company (HBC)
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Couche-Tard |
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This chain of convenience stroes has worked with Business Improvement Architects (BIA) for over 10 years. bia™ has worked with the executive team on leadership and coaching, including a 360-degree feedback process. We have also worked with staff through major change initiatives brought about by integration of other organizations that Couche-Tard purchased as well as training on a new Performance Management System.
"Business Improvement Architects helped us to significantly reduce the impact of integrating employees between two diverse cultures into one organization. Previously we suffered a loss of staff and a slow amalgamation of processes. Their approach brought significant change in a relatively short span of time."
Director of Human Resources, Couche-Tard
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Ontario Ministry of Environment |
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The Ministry of Environment was faced with the challenge of defining and documenting the scope of a large, complex and very high profile project. Their concerns centred on being able to develop a common understanding of the projects, its components, schedules, benefits and risks.
"Our experience with Business Improvement Architects and with Janet Williams is very positive and productive. The upfront cost associated with going through this type of project definition and planning exercise is insignificant compared to the potential cost and recriminations of a project gone wrong. The final results exceeded expectations. Janet Williams has helped us document the project in a manner that is professional, complete and credible. This will save us a great deal of effort and cost as we move forward."
Greg Turko, Senior Advisor, Ministry of Environment
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Ontario Public Service |
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Business Improvement Architects (BIA) has worked in a variety of areas of the Ontario Public Service including several Ministries and Leadership Centers. Our work has covered a broad range of consulting and training assignments including: research on Benchmarking within a government environment, customer service training, coaching project managers and teams through major government initiatives, training the leadership in the areas of quality and project management and training staff on the skills of Kaizen (process management) and project management.
"Business Improvement Architect's facilitation and processes have effectively met our needs. The training has been engaging as well as practical and informative. We have found that our people are able to apply the learning to their workplace."
Assistant Deputy Minister, Ministry of Training,
Colleges and Universities
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The Rooms Art Gallery |
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Three separate art facilities in a large city received a mandate from the local government to combine operations in order to better service general public needs and save costs. bia™ was asked to help the management and staff to unify the operation and help the team to overcome their challenges in bringing the exhibits together in one place. As well, staff did not function well as a unified team, rather, they continued to operate as three separate units within one building. bia™ used an "Innovation Process" and "Project Management" to create breakthrough performance for the staff and the organization. The outcome has been highly successful, with most of the innovations having been translated into projects.
"We are impressed at how Business Improvement Architects has very quickly and effectively managed to get us working co-operatively as a team. We highly recommend them to others."
Chief Executive Officer, The Rooms
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City of London |
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The IT department faced a number of problems and issues not all that uncommon in large IT departments today. They needed a systematic way to approach and manage these concerns. Business Improvement Architects customized the staff training to apply actual situations being experienced by staff. The City of London began to see improvement within several months of the start of the training sessions.
"The training program designed by bia™ was well prepared and motivating and the facilitator was social, professional, intelligent and witty."
Manager, Business and IT Planning, City of London
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Great West Life Realty |
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Business Improvement Architects was asked to develop a customized, standard protocol and methodology that could be used for all of their projects. bia™ was highly successful because we recognized that all levels within the organization could benefit from application of a consistent methodology and our protocol addressed this opportunity.
"Business Improvement Architects drove the process to develop a standard protocol and methodology for all levels of the organization to apply consistently and developed a customized GWL Project Management Approach."
Director of IT, Great West Life Realty
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Brookfield Properties |
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Brookfield Properties asked Business Improvement Architects to help them implement a Project Management approach that would assist in the execution of their strategic plan. bia™ trained all project managers and project team members as well as those who were responsible for the new strategy.
"Business Improvement Architects successfully helped us apply a sound Project Management process that was effective in helping us execute our strategic plan. We are happy to recommend them to others."
Executive VP Operations, Brookfield Properties
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Rogers Communications |
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When Rogers Communications needed to start a new division, they called on Business Improvement Architects (BIA) to help them to develop the strategic plan and structure. The new VP had been put in place but the rest of the team would be identified as a result of the strategic plan.
"If I did not say it enough already, again, thank you for all your help in developing this for us. I really enjoyed working with bia™ on this project."
VP Small/Medium Businesses, Rogers Communications
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Schulich School of Business, York University |
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Business Improvement Architects facilitated project leadership and project management workshops for the Schulich Executive Education Centre, Schulich School of Business for almost 10 years. This has included sessions for the Masters Certificate in Project Management, Advanced Certificate in Project Management and the Executive Program.
"Business Improvement Architects...always exceeds our expectations and is a pleasure to work with. They are accommodating to changes and flexible in their ability to adapt their materials to our specific needs."
Managing Director, Schulich School of Business, York University
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