While good intentions help, they aren’t enough to settle differences in the workplace. Unresolved conflict in the workplace can result in feelings of dissatisfaction, unhappiness, hopelessness, depression, and other emotions. It can result in behaviours such as physical or emotional withdrawal, resignation from jobs, dissolution of personal relations, aggression, and even violence. It’s also important to have a clear plan and directions for dealing with disputes. |
Participants learn about their role in resolving department and/or organizational conflict, how their personal conflict style can impact their ability to resolve conflicts, and the steps and skills needed to constructively resolve conflict situations. Participants also learn what is involved in mediating the conflicts of others - when to get involved and what to do. They are given the opportunity throughout the workshop to apply the skills and steps they are learning. |
