Relationship Management includes the ability to influence, persuade, and/or convince others to adopt a specific course of action. As an internal consultant, it involves our use of persuasive techniques, presentations or negotiation skills to achieve desired results. The Relationship Management Process ensures that customer expectations are understood and successfully managed.
Relationship management becomes more important as you assume more professional responsibility. You need skills to build bonds, inspire, influence and develop others. All the while you need to be open to change, manage conflict and establish teamwork. |
This engaging workshop will use specific cases and examples from each of the participants to focus on their customer relationship issues, challenges and concerns and how these are currently being managed.
Participants will engage in discussions and exercises that will help them to understand how to apply the relationship management process and analyze actual relationship management situations to move from a basic understanding through to the development of preferred and recommended solutions and implementation. |
