Optimize Strategy & Leadership

Understand the organization's vision

Develop the strategic plan

Develop values and principles

Align departmental goals with organizational strategies

Develop and implement Strategic Change Management

Implement Total Performance Management™

Measure performance against competencies

Develop management's leadership skills

Coach leaders to manage performance

Impact and Influence

The ability to Influence, persuade and/or convince others to adopt a specific course of action is at the very core of impact and influence. It involves the use of persuasive techniques, presentations or negotiation skills to achieve desired results. The Impact and Influence Process ensures that customer expectations are understood and successfully managed.

This engaging workshop will use specific cases and examples from each of the participants.  It focuses on their relationship issues, challenges and concerns and explores how these are currently managed.  Participants will analyse actual situations, taking them from a basic understanding through to the development of preferred and recommended solutions and implementation. Participants will engage in discussions and exercises that will help them to understand how to apply the impact and influence management process.

Anyone, regardless of position, who must influence individuals or groups of individuals whith whom they have no direct authority.

What You Will Learn

• Experience the Impact and Influence Management Process from beginning to end.
• Understand the various roles we perform as an "internal consultant" and the competency requirements for each role.
• Learn of the skills and knowledge required in the role of internal consultant and how to apply these to yoru own situations.
• Learn about different verbal and written communciation mediums and how these impact our customer relationships.
• Increase your ability to move from reactive customer relations to practive customer relationships.
• Understand the customer's vantage point and what is necessary to ensure their needs are fully met.
• Develop a Value Proposition which clarifies the limitations of our roles in managing our relationships.
• Apply Critical Thinking skills that will move you from problem to root cause analysis, ensuring the recommended options and solutions are well-researched.
• Influence and have impact on others with whom you do not have any direct authority or power.

Course Duration

2 Days