| Manage Projects Successfully » Project Management Training » Customer-Focused Quality Driven Project Management |
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Customer-Focused Quality Driven Project Management |
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Overview |
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Producing a quality plan is not complex. It involves identifying all the deliverables at the start of the project and deciding how to best validate their quality. There is an overhead in undertaking quality checks but this is offset by not having to fix things further down the line. Inevitably, the later you find a problem, the longer it takes to fix. From a business perspective, project quality is usually judged on criteria such as: Was the project completed on time? Was the project completed within budget? Did the project meet customer needs? Every project has a customer. There is an art and science to identifying these customers and integrating their needs into a project so that the project incorporates their desires. To be successful a project must achieve quality.
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Session Focus |
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Participants will engage in two-days of simulation and case studies designed to develop their skills at analysing project processes for improvement.
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Who Should Attend? |
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| Project Leaders, Business Analysts and project team members responsible for ensuring that the project reflects an understanding of its customer requirements and manages quality systems and processes. |
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What You Will Learn |
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- Identify the customer and all other stakeholders.
- Experience what it's like to be on the receiving end of a project.
- Determine customer expectations
- Develop strategies to meet customer expectations.
- Integrate customer needs into the project plan and execution.
- Communicate with customers throughout the life cycle of the project.
- Understand quality and how to incorporate it into a project.
- Learn Deming's "Chain of Quality."
- Learn Deming's "Fourteen Points," "Seven Deadly Diseases" and some other obstacles to achieving quality.
- Apply continuous improvement and reengineering to all projects.
- Define the key project processes.
- Develop improvements to the key project processes.
- Learn the entire Business Process Improvement process.
- Deliver a customer-focused, quality driven project.
- Gain knowledge of various analytical tools including: Affinity Diagram, Flowcharting, Measurement tools, Cross-Functional Flowchart, Priority Selection and more.
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Course Duration: |
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2 Days |
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PDUs: |
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This course qualifies for 14.0 Professional Development Units towards the Project Management Professional (PMP) designation.
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