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| Improve Quality » Quality Management Training » Benchmarking |
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Benchmarking |
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| Overview |
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Benchmarking is the process of determining who is the very best in your business market, who sets the standard, and what that standard is. The purpose of benchmarking is to identify and adopt best know practices that can lead to superior performance. |
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Session Focus |
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Participants will learn about benchmarking by participating in practical and relevant exercises and discussions and conducting actual benchmarks as well as a full benchmarking analysis. |
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Who Should Attend? |
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Vice-Presidents and Directors who are identifying internal best practices and need to understand the process of comparing these against international best practices; Managers, Supervisors, Staff, Consultants and other professionals involved in working with senior management through the entire benchmarking process. |
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What You Will Learn |
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- Pinpoint the processes that drive your performance and affect customer value and market share.
- Identify the internal, functional, competitive and generic processes you should be benchmarking.
- Learn how to identify comparative companies, organizations, departments that may lead to superior performance.
- Determine data collection method and collect data.
- Find out what your current performance “gap” is.
- Analyse the impact of projected future performance levels
- Recommend and report what needs to happen to improve performance
- Communicate benchmark results to significant audiences
- Motivate the employee groups responsible for the successful implementation of these changes to carry them out.
- Obtain understanding and commitment from the employees.
- Establish specific action plans for execution of the recommendations.
- Discover how to benchmark against the Canada Awards for Excellence.
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Course Duration |
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2 Days
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