| Improve Quality » Quality Management Training » Business Process Improvement / Kaizen |
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Business Process Management / Kaizen |
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Overview |
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Business Process Improvement (BPI) is a systematic approach to help an organization optimize its key business work processes to achieve more efficient results. It was first implemented as “Kaizen” in several Japanese businesses after the Second World War, influenced by American business and quality management teachers such as Deming with the aim to eliminate waste. Today it is used to boost bottom-line results and increase efficiency and effectiveness of internal business processes. |
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Session Focus |
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Participants will learn the skills for business process improvement by applying a “hands on” approach that gets them working through the analysis of a simulated work process and then applying the skills to an actual business process. |
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Who Should Attend? |
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All levels of employees who must examine key business processes in order to identify the root causes of problems and measurable improvement opportunities. |
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What You Will Learn |
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- Understand what Kaizen is.
- Learn how to recognize and define the key business processes.
- Form a team to analyze a business process for improvement.
- Use Process Mapping/Flowcharting/Cross-Functional Diagrams to illustrate and describe current business processes.
- Gather information from both internal and external customers to better understand business process improvement opportunities.
- Learn how to measure key business processes.
- Identify and overcome blockages and barriers to business process improvements.
- Find out how to move the organization away from a task orientation and into a process orientation.
- Apply the entire Business Process Improvement up to and including the development of a report on recommendations for implementation.
- Use various analytical tools including the Affinity Diagram, Root Cause Analysis, Flowcharting, Measurement Tools, Multi-Voting, Criteria Evaluation, and more.
- Develop improvements to the key business processes.
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Course Duration |
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2 Days
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