| Improve Quality » Quality Management Training » The Cost of Quality |
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The Cost of Quality |
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Overview |
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The "cost of quality" isn't the price of creating a quality product or service. It's the cost of NOT creating a quality product or service. |
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Every time work is redone, the cost of quality increases. Obvious examples include the:
- Re-working of a manufactured item.
- Re-testing of an assembly.
- Re-building of a tool.
- Correction of a bank statement.
- Re-working of a service, such as the reprocessing of a loan operation or the replacement of a food order in a restaurant.
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In short, any cost that would not have been expended if quality were perfect contributes to the cost of quality. All products, services or other processes can be measured and the cost of quality can be determined, given the right tools. |
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Session Focus |
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This workshop provides an overview of the Cost of Quality and incorporates lessons learned through years of quality initiatives in the analysis and measurement of work processes.
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Who Should Attend? |
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Employees who need to improve their understanding and use of all quality measurements that can be used in the analysis of key business processes. |
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What You Will Learn |
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- Understand what the term Cost of Quality means
- Define quality for each work process
- Determine how to prevent work process failures.
- Establish performance standards and calculate acceptable quality standards
- Understand the meaning of “Conformance to Requirements”
- Determine Non-Conformance Requirements
- Determine preventative measures for all work processes
- Create standards of performance
- Measure the cost of conformance, non-conformance, internal failure and external failure
- Calculate the cost of quality
- Develop a Quality Statement
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Course Duration |
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1 Day
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