| Improve Quality » Quality Management Training » Creating a Vision and Strategies for Government Services |
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Creating a Vision and Strategies for Government Services |
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| Overview |
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This course is primarily targeted at management and staff who are charged with the task of re-shaping government vision and strategy towards a new business-oriented operation. |
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Session Focus |
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Participants will identify strategies for re-thinking their operations to become more business-oriented while bearing in mind the political agenda under which they must operate. They will learn how to clearly define a strategy for their new operation and how to implement it. |
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Who Should Attend? |
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Management and staff within a municipal, state, or federal government office who want to develop a process to re-shape government vision and strategy. |
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What You Will Learn |
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- Define and compare government and business.
- Define customer service in the new environment.
- Understand new definitions including: business, profit and loss and customer feedback.
- Discuss development of a quality business vision.
- Strategize for reaching the service levels you want to reach.
- Define the role of leadership in meeting the new challenges.
- Determine the role of staff in meeting the new challenges.
- Identify, measure and apply process improvement requirements to meet the new business standards.
- Develop quality standards.
- Explore strategies for implementing and continously improving customer service levels.
- Develop an actionn planfor implementing the knowledge gained through this workshop.
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Course Duration |
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3 Days
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