| Improve Quality » Quality Management Training » Quality Service for Managers |
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Quality Service for Managers |
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Overview |
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Quality Service is the customer’s perception of a delivered service. One of the most important customer service skills you can develop is the ability to understand and effectively respond to the customer’s needs and concerns. Delighting customers can reap significant rewards for the organization and success for staff. |
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Session Focus |
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This workshop develops strong individual and collective service performance by involving management in exercises and processes to improve customer satisfaction levels. Participants with learn how to deliver quality service, how to measure quality service, how to improve quality service and how to lead staff towards a new vision of quality service. |
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Who Should Attend? |
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| Management that need to increase their understanding of how to deliver quality service, how to measure quality service, how to improve quality service and how to lead staff towards a new vision for quality service. |
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What You Will Learn |
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- Learn what good Customer Service is and what it entails.
- Find out the process for measuring customer service levels.
- Discover your role as a leader in meeting customer expectations.
- Understand your role as a leader in ensuring the successful implementation of the Customer Service Strategy into the entire organization and/or department and to its customers.
- Develop quality service standards.
- Develop a customer service strategy for reaching the service levels you want to reach.
- Gather research about customers through customer feedback systems and benchmarking.
- Learn how to share this information with staff in a meaningful and impactful manner.
- Identify, measure and improve service processes.
- Create a quality service vision.
- Design an action plan for implementing the knowledge gained through this workshop.
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Course Duration |
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| 2 Days |
