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The key elements of Business Improvement Architect's Strategic Quality Planning Process are:
Identifying the Organizational Quality Initiatives
We'll work with your organization's Quality Manager and team to identify and assess all of the various quality initiatives that they have used in the past and the present.
Understanding the Voice of the Customer
To ensure that the new Quality Strategy has a clear customer focus, we work with to identify current and future stakeholder/customer requirements through research and review of your organization's product and services delivery process.
Identifying Employee Involvement
We ensure employee input is considered in the strategic planning process to enrich the quality of the final plan and gain their commitment, buy-in and support for the implementation phase.
Conducting Benchmarking
We believe that it is beneficial to conduct benchmarking as part of the planning process to learn what others are doing (including competitors) and to learn from them. Such effort is worthwhile as it provides information about best practices and generates useful ideas for improving internal quality processes.
Developing the Vision and Strategic Direction
We facilitate the creation of your Strategic Quality Vision and Quality Strategies. This includes: the structure and approach to quality throughout the organization, what tools and processes to use to establish quality and how quality will be measured. It will also include the outcomes of quality on your organization's products, services and what customers will be saying about them.
Developing a Statement of Quality and Quality Standards
We'll work with you to develop:
- A Statement of Quality that is highly relevant to describe what quality will mean for in the organization. It will clearly describe the overall goals, mandates and objectives for the quality initiative.
- Quality Standards to guide employees in achieving the Statement of Quality.
Identifying the Quality Strategies
We facilitate a process to translate the quality vision, quality statement and quality standards into key strategies. This process includes a risk assessment.
Developing Operational Effectiveness
We facilitate an Operational Effectiveness Plan to identify the requirements for each Quality Strategy with detailed Action Plans.
Developing Strategy Measurements
We ensure that you have the right measures are in place to monitor and manage quality on a forward going basis. |
