At Business Improvement Architects we have investigated various quality approaches that organizations have undertaken to bring about improvement in the delivery of their products and services to their customers. It is clear that without a Strategic Quality Plan it is difficult to know what are the most effective quality process and/or tools to use for a specific situation.
There are so many different approaches that it is difficult to know where to start. We understand the dilemma that you are facing. What we have learned from our years of quality consulting experience is that you must evaluate the effectiveness of your quality processes and tools to ensure that they continue to create value while reducing waste and cost for everyone.
The critical quality processes and tools that we continuously implement successfully in organizations include:
- Business Process Management/Kaizen
- Critical Thinking from Analysis to Implementation
- Lean Management
- Quality Function Deployment
- Cost of Quality
- Quality Service delivery for staff and management
- Innovation: From Vision to Reality