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| Project & Quality Excellence™ » Evaluate Project and Quality Processes » Getting Quality Initiatives Off the Ground |
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Getting Quality Initiatives Off the Ground |
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The quality of your products and services and their ability to meet or exceed customer requirements is vital to the continued success of your organization. A terrific marketing strategy might bring a customer to your door, but if the product or service you deliver fails to satisfy, they will never return. Moreover, your advertising, will likely work against you. Supplying your customers with a desired, needed and valued product or service will help to ensure their satisfaction and your repeat business and success.
To get quality initiatives off the ground you'll need to apply a variety of tools such as:
- Benchmarking
- Benchmarking is the process of continuously comparing and measuring an organization against public sector and private sector leaders anywhere within and outside themselves in order to gain information that will help them take action to improve their performance. Business Improvement Architects has helped many organizations identify and obtain Benchmarking information from organizations throughout the world.
- Business Improvement/Kaizen
- Business Improvement Architects works with organizations to examine their key business processes in order to meet their customer and quality requirements. Measurable, bottom-line improvements are always generated.
- Business Process Reengineering
- Reengineering is the ability to fundamentally re-think and re-design business processes in order to exceed customer and quality requirements. Business Improvement Architects has seen dramatic gains among the organizations they have helped to reengineer their key business processes.
- Root Cause Analysis
- Organizations must identify the root causes of their quality problems and fix them rather than only dealing with the symptoms of the problems. Business Improvement Architects uses a variety of tools and techniques including Ishikawa, Fishbone, the 5 Whys and Affinity Diagram development in order to get to the core issues. This leads to dramatic insights resulting in positive changes.
- Creativity and Innovation
- Organizations must apply creative thinking and problem solving to the development of strategies during business planning and in the development of your products and services. Our approach to Innovation ensures that ideas are developed and then turned into new products and services that create a compelling value for your customers.
- Total Performance Management™
- Our global research tells us that most performance management systems are out of touch with the way in which work is done today. Performance management systems must be able to incorporate the overall performance of an employee according to their job description in combination with their performance on projects. Our proprietary, "Total Performance Management™" system can help your organization integrate consistency in managing your people.
- Project Planning
- Launching a quality initiative is much like launching a major project. It requires detailed project planning. Business Improvement Architects can provide assistance with getting your quality initiative project off the ground as well as project management coaching and managing project crisis situations.
- Total Quality Management
- TQM is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement.
Business Improvement Architects provides consulting and skills training for business process improvement, business process reengineering, cost of quality, quality function deployment and other strategic quality initiatives
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