|
Surveys can be designed and tailored to meet the needs of individual clients.
Length of survey, its focus, representation of results, and administration via
electronic or paper and pencil means, can be designed as required.
The success of any improvement process endeavour will be determined by the perceptions and actions of the people of the organization. That is, by the alignment between the culture and the vision, mission and business strategies. The ongoing measurement of the organization's culture is therefore critical to this alignment. Leaders need to constantly take "temperature" readings within the organization and trend this on an ongoing basis. Unless leaders have their fingers on the pulse of the attitudes of employees to particular factors and work with them to overcome perceived obstacles to performance, significant change is unlikely to result.
Organizational Reviews, Employee Surveys and Culture Studies are being increasingly used by first rate, leading edge, organizations to help drive the continuous improvement/change process. This involves measuring employee attitudes and perceptions against certain factors deemed essential for becoming a High Performance Organization today. Analyzing and feeding the results of such surveys back to the people who contributed to the survey is essential to this process. Leaders then work with work teams and the survey results to put action steps in place on a mutual basis to remove certain obstacles and barriers to continuous improvement.
The major components of the Organizational Change Survey which form the basis of this approach are:
- Strong Leadership & Organizational Direction
- High Focus on the Customer
- Effective Management of Change
- Quality Processes & Systems
- Optimal Information Systems & Communication
- Effective Management Practices
- Aligned Human Resources
- High Productivity & Organization Performance
|
