“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”
- W. Edwards Deming, Ph.D.,Quality Management theorist, consultant and author
Quality management ensures a greater focus on customers. It requires a fundamental re-thinking of processes that lead to improvements in productivity and customer satisfaction. It also creates a need to re-examine the organization`s structure to ensure that traditional functional hierarchies can be broken down into cross-functional teams for the purposes of process analysis.
What we have found at Business Improvement Architects is that every organization has lots of strict rules, policies and procedures left over from earlier decades. Quality, innovation and service are now more important than cost, growth and control. Today, a large portion of the population is educated and capable of assuming more responsibility in our organizations. We know that employees cherish their autonomy and expect to have a say in how their department and/or organization manages their key business processes. It is now imperative that organizations identify their key business processes and examine these in order to improve or re-invent them.