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Crisis situations can occur for many reasons: lack of agreement on the scope of the quality strategy, scope creep, poor management of the quality initiative, lack of customer interaction, lack of sponsor and/or management support, to name a few.
Business Improvement Architects is often brought into a quality initiative when it is "in crisis" because we are experts at bringing them "back on track." Our consultants have had great success at turning over-budget and over-time quality strategies back to being on-time and on-budget by identifying the "root causes" of the strategy's problems and developing a plan to overcome them, thereby ensuring future success.
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