Front-line employees are often thrown into quality training workshops in the hope that this will improve the management of quality. We know that this strategy will never improve quality in the eyes of the customer. One of the tenets of quality is continuous improvement. Great leaders and their staff apply this same principle to their own development on a continuous basis. Regardless of age or experience, we continue to learn, to develop and to grow. Effective organizations recognize that training is not only for their staff, but is also for their leaders. It is a continuous process of development for all levels of staff.
Business Improvement Architects has taken the concept of quality management training to a level where individuals receive training that is developed specifically for the requirements of the department and/or organization. It ensures there is an alignment with the organization’s strategic imperatives and key business processes. Our training ensures management and staff understand their role and responsibility in ensuring that quality is imbedded in everything that they do and that the customer is the final decision maker on the output of the service or product.