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Organizations, regardless of whether they are private, public or not-for-profit, face a continuous barrage of requests to improve quality. Front-line employees are often thrown into quality training workshops in the hope that this will improve the management of quality.
Management may attend quality sessions to get acquainted with the latest strategy, where they are likely to become exposed to: Six Sigma, Lean Manufacturing, Process Management, Quality Awards and so on. But the complaints continue until they start to question: Are these the right strategies? Do we even know what the problem is that we're trying to fix?
Business Improvement Architects has a Strategic Quality Planning Process that moves an organization and/or a department's quality management team beyond the notion of quick fixes and into the realm of solutions. It leads to the development of Quality Management Strategies. This process starts with defining what "quality" may mean to the organization/department and continues with a process for developing quality standards, creating a vision for quality and translating the vision into a series of strategies.
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