Organizations, regardless of whether they are private, public or not-for-profit, face a continuous barrage of requests to improve quality. Every quality management initiative can, and must be tied to key business process performance indicators in order to have any real impact on productivity and the bottom-line. However, strategic plans are rarely translated into the quality strategies needed to ensure overall performance improvement gains.
Management may attend public quality sessions to get acquainted with the latest strategy and then come back into your organization prepared to introduce initiatives such as Six Sigma, Lean Manufacturing, Process Management, Quality Awards and so on. But the complaints about quality continue in the organization until someone finally asks the questions:
- Are these the right strategies?
- Do we even know what the problem is that we're trying to fix?”
Business Improvement Architect’s Strategic Quality Planning Process will move your organization and/or a department's quality management team beyond the notion of quick fixes and into the realm of solutions. It leads to the development of Quality Management Strategies.
This process starts with defining what "quality" may mean to your organization/department and continues with a process for developing quality standards, creating a vision for quality and translating the vision into a series of quality strategies. We will take your quality team through a process to:
- Review your organization’s and/or department’s strategic plan or imperatives
- Identify what quality initiatives or strategies have been used in the past
- Understand the voice of customer
- Engage employees and gain their feedback to ensure their continued commitment to quality
- Create the quality vision
- Develop a statement of quality and standards
- Identify the quality strategies
- Develop the strategic implementation plan